Services



 

 

Pre-Settlement Consultation

Media Services

Notice Administration

Claims Processing

AB Data Contact Center

Contact Center

Case Websites

Settlement Fund Distribution

Every A.B. Data client is deserving of the best job we can put forward.

A.B. Data makes claims administration easy for our clients with clarity, convenience, and efficiency. Our priority is to navigate the intricacies of our clients’ matters and deliver successful results by using our solid expertise, advanced technology, and top-quality products and services. We pay attention to the details and get it right the first time.

We aim to provide our clients the full experience of a truly collaborative working relationship. It is why we believe much of our success originates from our philosophy of “people doing business with people.”

Our full range of class action administration services include:

Pre-Settlement Consultation

The pre-settlement consultation is a collaborative session designed to help A.B. Data clients prepare a stronger case. Our support teams simplify the task of sorting through a maze of documents during investigation and discovery, streamlining the process and preserving fund assets. From there, we assist with fully interactive media packages for court presentations and settlement negotiations. A.B. Data works closely with our clients, offering expert testimony on documents, processing, class and notice manageability, and proposed plans of allocation.

Media Services

A.B. Data continues to earn our reputation as one of the early innovators in integrating advanced micro-targeting techniques, including contextual targeting, behavioral targeting, and predictive modeling. Coupled with inventive digital media strategies to drive claims, case-specific banner ad development, Class Member research and comScore analysis services, our multi-tiered media programs are designed to cost-effectively deliver notice to potential Class Members and increase claims rates.

Notice Administration

In A.B. Data, clients have a comprehensive resource with a depth of experience in direct notice. Our compliance and understanding of Rule 23 of the Federal Rules of Civil Procedure are crucial in meeting the “plain language” legal requirements for any campaign. From our sophisticated digital media capabilities and extensive global experience with Class Member research, our experts create notice documents that are easily understandable and cost-efficient to produce. We consult with our clients to deliver notice documents from multi-page, mailed or emailed notice packets to concise postcards that establish the most influential and cost-effective means of communicating with potential claimants.

Claims Processing

A.B. Data continues to bring game-changing technologies to improve the speed and precision in claims processing. Just introduced is a robust system for online claims submissions, which allows us to meticulously verify data and documentation; preserve and authenticate claims, and calculate and verify settlement amounts. In addition, we have upgraded our entire data network infrastructure to enhance our on-site data storage, backup, contingency plans and security for electronic and hard copy claim filings. It is all part of a total commitment to be the most innovative and comprehensive resource in the industry. At A.B. Data, we take pride in having the in-house capacity to process millions of pages, as well as the organizational integrity to treat every claim as if it were the only one.

Contact Center

A.B. Data’s Contact Center is comprised of a full staff of digital and social media experts who are trained on and equipped with online and telecommunication systems to monitor and connect with class members. Associates routinely monitor class member communication for all class action administrations, including antitrust, consumer, and securities.

Utilizing monitoring software, associates watch multiple social media channels simultaneously, allowing for instantaneous routing of inquiries and interaction with claimants. Detailed and concise analytical reports outlining Contact Center activities are always provided.

Our Contact Center and case websites are capable of handling millions of class member engagements, as recently displayed in a campaign which garnered over 1.2 million website visits in two months and had more than 72,500 Facebook engagements. Facebook comments and threads are monitored and claimants are guided to the website for more information. Google AdWords and display advertising have also brought hundreds of thousands of visitors to various case websites.

A.B. Data’s Contact Center also has Spanish language associates in-house to meet the needs of Hispanic class members, and we can accommodate any language, given proper lead time. Traditional call center facilities are also available, if needed.

Case Websites

We offer a state-of-the-art technology platform that supports every step of our claims administration process. Our expert marketing professionals design customized case-specific websites that provide potential Class Members easy access to case information, critical documents, important deadlines, as well as the capability to register for future mailings about the case. Claimants can use the website to elect to receive their settlement payments by mail or by one of several digital payment options, all accessible by mobile devices.

Settlement Fund Distribution

From complete escrow services to establishment of qualified settlement funds, check or coupon printing and mailing, electronic cash or stock distribution and tax services, A.B. Data has always provided a full-service solution to Settlement Fund Distribution. Our IT team has decades of experience in developing and implementing fast, secure databases and claims administration systems that ensure Class Members receive the correct amount in their settlement disbursement. Today’s digital capabilities allow even greater convenience for Class Members. Claimants can now elect to receive settlement payments via an A.B. Data-issue secure check, or they can choose from popular digital-payment options, including PayPal, Amazon, Starbucks, Google Wallet, Visa Checkout and MasterCard’s MasterPass.