Mr. Raj, who began working with A.B. Data in early 2017, has more than 12 years of experience in class action claims management, document management, and insurance claims remediation. As Vice-President-Operations, Mr. Raj’s responsibilities for A.B. Data’s Class Action Administration Company include heading the shared operations center, which includes mailroom, call center, claims processing, quality control, and information systems operations. His areas of expertise include business process development, strategic/tactical operations planning and implementation, risk analysis, budgeting, business expansion, growth planning and implementation, cost reduction, and profit, change, and project management.
In his previous position, as Assistant Vice President-Operations at RR Donnelley India Pvt. Ltd., in Chennai, India, he planned and implemented policies, procedures, and operating performance standards for claims management and quality assurance program design and built robust global client engagement models. He led a team of more than 400 employees with the capacity to process more than 4 million claims a year, servicing several leading claims administrators. Mr. Raj managed six of the top ten securities class action settlements, by settlement value, including several multibillion-dollar settlements. His background also includes work as a Project Lead for iMarque Solutions Pvt. Ltd., Chennai, India.
The holder of a bachelor of commerce degree from Loyola College of the University of Madras, Chennai, India, Mr. Raj is also a graduate of the management program of the Karunya Institute of Technology, Bharathiar University, India and holds Green Belt Certification from the Indian Statistical Institute, Chennai.